This Online Store Has the Worst Customer Service in America

Retail has been embracing online shopping in a big way for a couple of decades now. But it exploded big time in 2020, when suddenly, because of the coronavirus pandemic hit, we found ourselves browsing the internet for cleaning supplies, shoes, video games, and everything in between. However, while often convenient, not all online shopping experiences are positive ones. So, we at Best Life set out to find the worst online shopping site in America—including both purely internet businesses, and the online versions of brick-and-mortar stores.

We started with the 2020 American Customer Satisfaction Index (ACSI) to see how sites scored on their 100-point scale, with 100 being the highest level of customer satisfaction. (For stores not specifically named in the ASCI survey, we used their “all other stores” average satisfaction score of 79).

Then, we gathered ratings from widely used consumer-review sites Trustpilot and Consumer Affairs. After

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Shopping for a home and scared of COVID-19? Here’s how real-estate agents are keeping clients safe

Jacob Passy

‘Whenever I see a new place, I have to sign forms about COVID-19, such as if I have traveled anywhere, tested positive recently or know anyone who has’

‘The Big Move (link)’ is a MarketWatch column looking at the ins and outs of real estate, from navigating the search for a new home to applying for a mortgage.

Do you have a question about buying or selling a home? Do you want to know where your next move should be? Email Jacob Passy at [email protected] (mailto:[email protected]).

Dear MarketWatch,

I have been looking to buy a home these last few months, but am getting more and more worried about how to do so safely in the middle of a pandemic. Whenever I see a new place, I have to sign forms about COVID-19, such as if I have traveled anywhere, tested positive recently or know anyone who

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Kamala Harris’ Stepdaughter Ella Emhoff Lands Modeling Contract with IMG

A model is born! While the inauguration of President Joe Biden was a memorable event for a multitude of reasons, the fashion served by the ladies in attendance took our breath away. Not only did former First Lady Michelle Obama rock a monochrome power suit (and wore this cult-favorite mascara we’re currently obsessed with) but Vice President Kamala Harris’ stepdaughter Ella Emhoff solidified herself as a fashion icon that day, and rightfully so! Ella, the daughter of Doug Emhoff and his ex-wife Kerstin, wore an outfit that captured our attention, apparently, the fashion world took note too. Per the New York Times, the 21-year-old has signed a modeling contract with IMG Models — but it’s hardly the beginning of Ella’s interest in fashion.

TBH Joe Biden and Kamala Harris’ inauguration was a dramatic reminder to us all at home that we needed to up our coat

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Four Seasons Hotel Philadelphia Is Launching A Socially Distanced And Very Luxe Night Spa For Valentine’s Day

For those of us itching to (safely) venture out into the world this Valentine’s Day, Four Seasons Hotel Philadelphia at Comcast Center is turning careful precautions of social distancing into an excuse for a late-night, totally decadent private spa night for two. The city’s first and only Forbes Travel Guide five-star hotel and spa is calling this new offering Night Spa, which launches on Valentine’s Day for couples whose idea of a romantic, Covid-friendly night out includes massages, Champagne, jaw-dropping views of Philadelphia and no one else around. The deal-maker on this experience is never-before-offered private access for two to the hotel’s 57th floor spa and infinity pool until 1am. 

The Night Spa experience begins at 10:30pm, after dinner which can be delivered in-room or enjoyed in-restaurant from either Vernick

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